**YOU MAY NOT RETURN USED OR OPENED PRODUCT**
Before any returns will be accepted by Linentablecloth, an RMA (Return Merchandise Authorization) number must be assigned to the return by a Linentablecloth customer representative.
You may return most new, unopened items within 30 days of delivery. Delivery date is determined by the shipping carrier's record of delivery day/time. Refunds total will be for the item/s value minus a 20% restocking fee (see Restrictions below). Due to our shipping system, we are unable to provide return labels to Canadian customers. The customer is repsonible for return shipping costs. Once your return is approved by customer service, the return address will be provided
If we receive your items in approved condition, you will be refunded for the full value of your items, minus a 20% restocking fee. The refunded value does not include your original shipping costs. Return authorization is required prior to returning your items. Please follow the instructions at "How do I return an item?" Found in the FAQ section of our website.
If, after the 20% Restock Fee has been deducted and you would end up with less than a $10 refund, your return will be denied a return.
You may not return:
- Items that are damaged, missing parts, not in the original condition, washed or laundered items, or have obvious signs of use for reasons other than a LinenTablecloth error
- Items that were excluded from returns because of bargain and/or clearance pricing or other promotional restrictions
- Items that have been personalized, such as through an engraving or monogramming process
If you return items that are damaged, missing parts, not in the original condition, washed or laundered items, or have obvious signs of use for reasons other than a LinenTablecloth error, you will not be refunded and the product will become the property of Linentablecloth.
You are responsible to pay the shipping carrier at the time you ship your return.
Errors and Defects
Certain return restrictions will not apply if your items are being returned as the result of a LinenTablecloth error. Most notably, we will not charge you for return shipping or 20% restocking fee and you will not be penalized for opened items, so long as the defects are determined to be from our store and not as the result of use or damage after they were shipped to you. The condition of the items will be determined during our return verification process. If you return open, defective or damaged items and we determine that they were not the result of a LinenTablecloth error, you will not be refunded and the product will become LinenTablecloths property. See How Returns Are Refunded for more details.